the company service tenet：customer first、service enthusiasm、efficient and quick、guarantee timely、work effectively

1、In order to solve the difficult after-sales problems of each customer, HRC Huaruichang specially establishes a set of perfect after-sales service system and strict management system, so that each customer can be free from worries, to provide customers with professional and efficient after-sales service.

2、As a professional color solution provider, we have always emphasized service marketing, service response time and quality of service, with our care, patience, love, in exchange for each user's peace of mind, peace of mind, comfort.

3、regardless of whether the customer is a telephone request or network request, customer service center will be classified according to customer needs and then directly transferred to the appropriate department, the department head will be transferred to the regional responsible person according to customer needs, the regional responsible person will be docking efficiently and quickly with the customer.

4、Support customized services, according to customer requirements, customized different light source light box, colorimeter and other products, can be customized models, customized features, customized packaging, etc., we will systematically establish a complete product customization files and customer information files for each customer.

User support:

1、Telephone hotline service (free)

7*24 hours national unified service hotline: 400-968-6558 / 0755-23226275  

2、WeChat online service (free)

Pay attention to the micro-signal public number, directly scan the site below the two-dimensional code or WeChat direct search: HRC Hua Rui Chang Technology / HRC4009686558

3、Email support service (free)

Year-round 365 days service e-mail E-mail: hrc@hrckeji.com

4、Online remote service (free)

7*24 hours on duty by special personnel, in the case of user authorization, can promptly provide users with remote online fault diagnosis, analysis and solution.

5、After-sales return visit service (free)

Provide user tracking service, record user ordering time, product model, from time to time to visit the customer to use the situation.